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Find the Root of the Problem

Most of us solve simple problems on the fly, but what if the problem is more complex or impacts multiple people/departments? There may be a need for an immediate short-term fix, while root cause is further explored and measures are put in place to ensure long-term success!

Who should attend?

Individuals and teams tasked with solving process failures and other departmental problems


Virtual instructor-led via Zoom on Thrive platform


2 hours of virtual instruction

Class Size

Maximum 20 participants

Attendees will be introduced to an 8-step model for problem solving and will work in virtual breakout teams to complete a root cause analysis worksheet to brainstorm potential causes for a case study problem. Various methods for conducting root cause analysis will be reviewed; primarily 5 why’s, fishbone, and failure modes & effects analysis (FMEA).

As a result of participating in this workshop, attendees will be able to:

  • Apply a consistent approach to problem solving, using the Plan-Do-Check-Act (PDAC) model
  • Recognize and apply different approaches to solving for root cause
  • Recognize methods for verifying solution effectiveness and standardizing success

Upcoming Problem Solving / Root Cause Analysis Sessions
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