Description
Most of us solve simple problems on the fly, but what if the problem is more complex or impacts multiple people/departments? This workshop reviews an established methodology for determining root cause and solving even the most challenging problems. In this session, participants will:
- Recall and describe each step of the Define-Measure-Analyze-Improve-Control (DMAIC) problem-solving model
- Apply the DMAIC problem-solving model
- Recognize common problem-solving tools
- Create a process failure modes and effects analysis (FMEA)
