Getting Ready for Success: How should new employees “show up” on day one and beyond? In this section, we’ll review tips for making a good first impression, learn the importance of understanding organizational and cultural expectations, review time management strategies, and learn how to minimize distractions and establish good habits.

Communicating with Others: This section covers appropriate use of various communication channels, the difference between formal and informal communication at work, and different communication styles. We’ll also review meeting etiquette, and effective notetaking.

Building Relationships: In this section, we focus on working with others – helping avoid political missteps, effective listening techniques, how to respond to conflict and workplace stress, and responding to conflict. In addition, we review tips for networking inside and outside of work, and the importance of professional mentors.

Promoting Influence: The final section is all about promotion of self and what your employees have to offer. Topics include positioning an idea, creating presentations, change and influence, and building a personal brand.